NEW CLASS LAUNCH! Building Excellence in Customer Service

Participants will understand how both internal and external customer service shape organizational success. Through reflection, discussion, and hands-on practice, employees will examine what high-quality customer service entails.  Develop practical and effective service communication skills, strategies for service recovery, approaches to handling difficult situations, and strategies for maintaining calm and professionalism. By strengthening customer service skills, teams can create a ripple effect of increased trust, efficiency, and satisfaction across the organization and build external customer loyalty.

Outcomes 

• Define internal and external customer service and explain why both matter to organizational success.

• Identify internal and external customers and clarify their specific needs and expectations.

• Apply effective communication and connection skills when interacting with customers to strengthen relationships and prevent misunderstandings.

• Commit to specific, actionable behaviors that enhance service culture and build customer trust.

For more information, additional dates and locations, and to register, click here.

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