At Employers Council, one of our greatest strengths is our partnership with our members. Your feedback on what’s working well, what could be improved, and what you need next guides our decisions and drives our progress. Over the past year, we’ve taken intentional steps to translate what we heard from you into meaningful enhancements across your membership experience.
What we heard was clear: members want easier access to information, more intuitive tools, and clearer pathways to make the most of their benefits. You also want a membership that evolves as your workplace challenges change. In response, we’ve focused on modernizing how you engage with us, strengthening the value you receive, and making interactions with Employers Council more seamless.
You may have already noticed some of these improvements. We’ve made it easier to find what you need on Member Central by streamlining layouts, improving navigation, and enhancing search capabilities behind the scenes. We’ve simplified how you reach our team and ensured you can connect with us consistently across platforms. We’ve also brought back programs that matter to you and refreshed how we present key services so that it’s easier to know where to go and what support is available.
Just as significantly, we’ve invested in the systems and internal tools that support your experience. These upgrades help our staff collaborate more efficiently, run more effective meetings with you, and respond faster to your needs. And because transparency matters, we’ve made it easier for you to see the details of your membership: what you have access to, how you’re using it, and how to connect with your team.
These changes are a direct reflection of your voice. And we’re not done. We’ve also expanded how we collect feedback to better understand your evolving needs and shape the next set of improvements together.
Thank you for your partnership, your candor, and your trust. We’re committed to making your membership more valuable, more intuitive, and more aligned with the realities of your work. We look forward to continuing this journey with you and to delivering a stronger member experience in the year ahead. We always appreciate hearing our members’ voices. If you have any ideas, questions, or feedback, please contact our Member Experience team at info@employerscouncil.org
Glenn Pelster, Esq, is the Vice President of Membership for Employers Council.