In these turbulent times, which feel like an increase in social unrest, it can be challenging to remember the importance of treating others with respect. This is equally true of our relationships with colleagues in our organizations.
With many employers facing staffing shortages that can lead to increased workloads and a corresponding rise in stress among their teams, it’s not surprising that employee interactions occasionally become less civil than we would like. In moments like this, it’s important to remember some useful guidelines that can help workers maintain a respectful workplace.
Intent vs. Impact - Employees should keep in mind the concept of “intent vs. impact” when communicating with their associates. This means that the level of intent someone may have in getting across a message can affect the impact it has on the person receiving the message. If someone’s intent is perceived to be too “intense”, for example, it can have an undesirable impact on the person who reads or hears it. This can damage the interaction between two people, even if the messenger's intent is honorable. It’s important that the messenger “owns” the impact of what they are saying, and sometimes that means letting go of proving their intent.
Honoring Perspectives - Another relevant point to consider is acknowledging the recipient's response when they receive the message. This is accomplished through measured feedback, when the original messenger honors the other individual’s positions, thoughts, and ideas. A good way to engage in this practice is to repeat back or paraphrase what the other person says, and, just as importantly, to let them know their perspective is valued.
Accountability - Finally, the original messenger should take responsibility for their part in the interaction by owning what they can control and paying attention to areas where they either respect or show a lack of respect for someone else’s values.
These basic concepts can go a long way to bringing down the temperature of our work settings and promoting an environment of professionalism and integrity.
Employers Council offers training on topics like Workplace Respect, Communication Skills, Team Dynamics, Building Workplace EQ, and more. For details on training resources, contact us at info@employerscouncil.org .
Wayne D’Antoni is a Human Resources Consultant with Employers Council.