Embrace this Word Swap for Better Workplace Communication

By Chelsea Jensen posted 01-13-2025 08:00 AM

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As we kick off 2025, many organizations seek ways to improve communication and foster more collaborative conversations. One simple yet powerful shift can set the tone for a year of thriving communication: replacing the word "but" with "and."

At first glance, this change seems minor — it's just one word. Yet the difference it makes is profound. "But" closes conversations, while "and" keeps them open and constructive. A former colleague used to say, " ‘But’ is closed mouth, closed mind; ‘and’ is open mouth, open mind." If you take a moment to say each word aloud, you'll notice how the physical shape of your mouth reflects the mindset the word inspires.

When we use "but," we often dismiss or negate what was said before it, even unintentionally. It sends a subtle message that we aren't genuinely listening to or valuing the other person's input.

For example:

"I hear what you're saying, but I don't think that will work."

This phrase minimizes the first part of the statement and focuses solely on the disagreement. The "but" shuts the door on further dialogue.

When "but" is used regularly in workplace communication, it can leave people feeling unheard, defensive, or undervalued. It cuts off the opportunity for true collaboration and innovation — two elements organizations need to thrive in 2025.

Now, replace that "but" with "and":

"I hear what you're saying, and I'd like to explore other ways to make this work."

Suddenly, the tone shifts. "And" acknowledges the other person's perspective while keeping the conversation open. It invites further discussion, encourages problem-solving, and creates a space for collaboration.

Why "And" Works

It keeps conversations constructive.

By using "and," you signal that both perspectives can coexist and be explored together. Instead of creating an either/or situation, "and" builds on what's already been said.

It encourages openness.

The word "and" fosters curiosity and mutual respect. It allows conversations to move forward without defensiveness.

It strengthens relationships.

When "and" is used instead of "but," people are more likely to feel heard and respected. This small change can strengthen team dynamics, trust, and organizational communication.

Here are a few common scenarios where swapping "but" for "and" can make a big difference:

Giving Feedback

"Your presentation was strong, but your timing was off."

"Your presentation was strong, and with some work on timing, it could be even more effective."

Collaborating on Ideas

"That's a good idea, but we don't have the budget."

"That's a good idea, and we'll need to get creative with the budget to make it work."

Responding to Concerns

"I understand your concern, but the deadline can't be changed."

"I understand your concern, and let's talk about adjusting the workload to meet the deadline."

Language shapes how we interact, problem-solve, and connect with others. By making this simple shift from "but" to "and," leaders and employees can open communication, encourage collaboration, and build stronger relationships in the workplace. Try it for yourself this week: Replace "but" with "and" and notice its impact on your conversations.

Employers Council offers training courses that can help take your workplace communication to the next level this year and beyond. Here are a few of our offerings: